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Questions and answers

This section provides answers to frequently asked questions from visitors to your future site. Using this section will reduce the burden on operators and increase the satisfaction of your customers. 

Is it possible to pick up the ordered goods at own expense?

Yes, it is possible. You can pick up your order yourself at points of delivery of goods in several stores in Minsk.

How to calculate shipping cost?
For an accurate calculation of the cost of delivery of your order, use the corresponding function in the product card. Or ask a question through an online consultant.
Under what conditions is the return of goods possible?
You can return an item if:
  • the goods arrived with defects, damage or incomplete set;
  • the product is broken and does not function;
  • delivered the wrong product;

If you have any questions, you can contact the managers via online chat.

What item is eligible for return?

The goods are subject to return if:

  • no traces of use;
  • the presentation has been preserved;
  • the packaging is not damaged;
  • preserved consumer properties of goods;
  • you are returning the entire set.

To return the goods, in your personal account, fill out an application for a return through the online form. If you have any questions, you can contact the managers via online chat.

What are the possible payment methods?

You can pay for your order on the website in any way convenient for you: a bank card or transfer, payment to an electronic wallet. It is also possible to pay in cash upon receipt of the order.

Be careful! Payment method may not be available for some types of delivery or region.

How to place an order?
  1. Select products and add them to your shopping cart;
  2. Go to the "Basket" section and click "Go to checkout";
  3. Enter your details;
  4. Select a delivery method and indicate the address;
  5. Select a Payment Method
  6. Pay for the order and it will be processed;

If you have any questions about ordering, write to the managers in the online chat.

Didn't find the answer to your question?

Contact us and we will provide the necessary information.

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